Terms And Conditions

Placing an order

Use the web shop, please. If technology fails, you can also mail us shop@vbroswear.com.

For an order, we need you first name, last name, address, postal code, and city. We also need at least an e-mail address, and if at all possible, your phone number. When placing an order, we need you to give us permission to collect and process the data you provide us. You can learn more about this from our Privacy Policy.

If you give us your e-mail address, our system will automatically send you a message when the package is sent from us. You’ll get a tracking code with the message, except when the delivery method has no tracking. If you don’t give an e-mail address or phone number and there is a problem with your order (missing/faulty address details, a product out of stock), we may not be able to process your order or your order will be sent incomplete.

Finnish laws are very strict on privacy. What’s more, we’re the good guys, so we really respect privacy. Your information will never be abused or leaked to unnecessary third parties. Mostly we use it to get your order to a succesful conclusion.

We accept both domestic and international orders. Every order will have the lowest possible fee depending on the amount of items and where you are.

DOMESTIC ORDERS

Domestic orders can be paid in advance with Visma Pay online payment (using Finnish bank systems or credit cards).

Cookies

Like pretty much every website in the internet, V Bros Wear’s site uses cookies. There’s nothing new about this. The fuss about having to explain these basic things to people is new, but doesn’t mean anything has been changed in the way you should use internet. Cookies are used to collect information from your use of the web. We collect information about everything we can, and be assured, your web browser gives us a lot of it – for example, where from you came to our site, what pages you browsed on our site and when, what internet browser you are using, what is the resolution of your screen and what is your operating system, and also the IP-address of your computer. Things like username/password combos, what you write, who’s your Facebook friend and so on are not recorded, not in this way anyway.

Like every other webshop, we follow you so thoroughly that we could replay all your actions on our site. Your movements in our webshop are analyzed and we use this information to make our web pages easier to use and to generate more sales. We for an example change the layout of the links on our front page and see where people click themselves to, and then rearrange them so that people will find products they want to buy. Step 3: Profit.

If you’re paranoid, you can disable cookies. We haven’t tested our website without cookies and never will, because everybody uses them. You might not be able to order properly without cookies. Disabling cookies does not make you a privacy-aware internet wizard, if anybody wanted to harm or rob you, going cookie-less is like pulling it out before you come to prevent insemination. Gives you a false feeling of having it in control.

Shipping

The final shipping costs may change based on the products and their quantities in the order. See the final shipping costs in the order checkout. Policy.

If you give us your e-mail address, our system will automatically send you a message when the package is

Returns policy

Contact US before returning any products. We don’t make them, we don’t ship them. Printful does.

Read the latest information on returns at https://www.printful.com/policies/returns

At the time of writing the instructions are as follows:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address –

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.

E-mail

Once you make an order and give us your e-mail address, you get a couple of automatic e-mail messages. The first one, order confirmation, is sent immediately. For orders that require payment quotation you get a separate e-mail including payment information. Once the package is sent the system sends you an e-mail about this. Included is a tracking code if applicable to the shipping method.

We have a very advanced system that tries to keep the web pages 100% up to date about item availability. As nothing is perfect, sometimes it fails, ie. you might order something that really isn’t available. If this happens, we will try to contact you. If you haven’t supplied phone or e-mail information and we don’t have something you ordered, we’ll either send your order without the item or not at all. So please include a working e-mail address and do check it after making an order!

Contact us

Contact us by e-mail. When sending us e-mail clearly indicate what the message is about. If it’s about an order, provide all the details, like the order number and the name of the person who originally placed the order. When answering to our e-mails, please quote all the previous messages. It can be difficult to find out what’s it all about when we get a message from john@hotmail.com that says “Okay”.

Check your e-mail system that you have sufficient space for new messages. We are fast and reliable, technology isn’t. If you don’t hear from us in a few days, our response has been lost in a spam filter or some other technical problem has occurred.

Our contact information:

E-mail: shop@vbroswear.com

REGISTRAR

Little Circus Ltd
01300 Vantaa
www.vbroswear.com
Business ID 2493888-8

REGISTER NAME

V Bros Wear’s Customer register

BASIS FOR KEEPING THE REGISTER

Purchases made in V Bros Wear’s webshop are saved in our register, or when a customer makes an account in V Bros Wear’s webshop.

PURPOSE OF THE REGISTER

The main purpose of the register is to get the order shipped to the customer. The register also helps V Bros Wear solve any problems related to the order, or resolve customer returns.

The secondary purpose of the register is to create personalized content in V Bros Wear’s webshop.

Some of the information in the register may be sent to V Bros Wear’s partners so that customer relations may be developed outside of webpages controlled by V Bros Wear. When this was written, this means that V Bros Wear will send various customer lists to Facebook and MailChimp in order to advertise through these channels as well.

Outside companies will not have access to anyone’s Facebook profile, to anyone’s personal data, nor will it be possible to spy on any of the customers – they will only be shown adverts. If this is generally inconvenient, the solution is simple: use an email address for Facebook that isn’t used anywhere else.

The register will also be used for tracking advertisement efficiency. If something isn’t working, we want to know about instead of being an annoyance to people.

Customers have the right to opt out of sending information to V Bros Wear’s partners. This is possible by sending an email to shop@vbroswear.com

INFORMATION HELD IN THE REGISTER

The register will save everything that we can get from purchases or the creation of an account. In other words:

Customer’s name
Customer’s address and other contact information
Items order by a customer and their sizes
Information given in the Note-field.
Previously used shipping and payment methods
Order tracking information

INFORMATION USAGE

The information may or may not be used for direct marketing, unless the customer has otherwise requested to opt-out from it.

Information will only be used for refining internet marketing, which will not lead to direct marketing or forwarding customer information to other parties.

At the time of writing, we only send information to MailChimp and Facebook that will be used by our own advertising account. The amount of advertisements you see on Facebook will not suddenly jump – you will only see more specialised advertisements (from V Bros Wear).

The customer may request that his or her information be removed from the register, and we will do so. Legal matters, inheritance, or open bills may of course affect the situation.

PROTECTED REGISTER

The register is located on V Bros Wear’s password-protected and encrypted servers, which are not accessible by outside parties. Facebook advertising audiences based on the information in the register are only accessible by us. They are also unable to be opened once they have been sent to Facebook – we are only able to see how many persons there are in an audience.

International orders

Placing an order

Please use the webshop to place your order instead of sending requests via email. This is the easiest way for both you and us. Our webshop will automatically detect your country by your IP address and the prices and currencies of the products and shipping options are changed accordingly. If you need to change the destination country, you can do it from the drop-down menu on the top right of the page.

Unfortunately, adding stuff to your order after you have paid is not possible.

If you are have any questions please feel free to send us email to shop@vbroswear.com

Shipping and tracking

You’ll find that the shipping prices are reasonable and the rates are good. The shipping rates are shown in the shopping cart.

Rates: https://help.printful.com/hc/en-us/articles/360014068359-How-do-live-shipping-rates-work-

Regions: https://help.printful.com/hc/en-us/articles/360014010840-Which-countries-apply-to-which-Printful-shipping-regions-

Prices and taxes

Prices are affected by whether or not you order inside the European Union (outside the EU you don’t pay VAT). In Finland, like most other countries in EU, we have VAT, Value Added Tax. It is nominally 24 %. The simplest way to figure this out is simply to use the drop-down menu above and you’ll see all prices and shipping as you get them.

EU residents might think they pay more, but that’s not the case – if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country might charge. Please note that all customs fees, taxes and duties are your responsibility. Logistics companies, e.g. DHL Express, might also add a service fee for declaring your item on your behalf. The value of the package will be listed directly on your package or transmitted digitally as required by customs authorities. Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational” or lower the values.

Payment

We accept payment via PayPal, Visma Pay (Visa and Mastercard, Finnish Banks).

Customs

Please note that certain non-European Union countries are subject to country-specific prohibitions restricting European Union foreign trade with the country in question. Unfortunately, we do not know all of these, so all customs regulations and country-specific restrictions are your responsibility.

Use the web shop, please. If technology fails, you can also mail us shop@vbroswear.com.

We accept both domestic and international orders. Every order will have the lowest possible fee depending on the amount of items and where you are.